Veridian Connections - Veridian refuses to mail statements

Not resolved
Billing Practices
Customer service
Price Affordability

- Been a customer using PAD since 2005 and was sent monthly statements

- Changed banks in 2013, did miss payments during transition, Veridian would no longer take PAD

- Since 2013 not one bill has been mailed to us by Veridian

- They periodically hand deliver a cut off notice, with a 30$ charge for delivery

- Repeated requests for mailed statements have been ignored

-Last cut off notice was for a balance of less than one month overdue

-Unable to access Veridian online account to see balance owing

- We pay 150-200 monthly, despite never knowing exact balance owing

Reason of review: Problems with payment.

Monetary Loss: $90.

Preferred solution: Deliver product or service ordered.

Company wrote 0 private or public responses to the review from Jan 12, 2015.

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